Experience & Skill Set
Extensive Implementation & Best Practices experience with leading ITSM and CRM Products such as but not limited to:
Ivanti Neurons for ITSM/ITAM
Ivanti Service Manager
Some experience with ServiceNow, Remedy, and SageCRM.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, BMC Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, and Ivanti Business Partners, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA with 100+ ITSM / CRM Implementations since 1996.
Roles and Responsibilities from Project Management, System Architecture, Design, Integrations, Development, and Consulting (technical & functional).
Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to ITSM Vendors and other Consultants" --- Service Desk Manager at ASM
ITSM Discovery Session
The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your ITSM Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.
Attendees should be the project owner/decision maker.
Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.