Ivanti Professional Services
and Best Practices since 1996

IT Service & Asset Management

Ivanti Service Manager (powered by HEAT ITSM)

Requirements Gathering, Proof of Concept, Configuration, Development, Prototypes, User Acceptance Testing (UAT)
Integrations, ITIL, Best Practices, Latest Solutions, ITxM (ITSM, ITAM), ESM

HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager,
since 1996, with tried, tested and true Ivanti ITSM implementations and upgrades.   

 

Ivanti Professional Services

• Implementations
• Upgrades
• Enhancements
• Best Practices
• Latest Solutions
• System Reviews
• Executive Dashboards and Reports
• a19 UAT Test Scripts Module
• HEAT ISM Admin for the Month
   

for Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Cocde Scanning, Software Asset Management, Software Inventory and Entitlements, Procurement, Service Requests, Request Offerings, Customer Self-Service Support Portal, Reports, Workflows, Integration, ITIL, ITxM (ITSM, ITAM), ESM, and more.

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions.”
 

  — Steven Morin | EXP | Helpdesk Manager

a19 Consulting has mentored Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, from Austria and Australia to Brussels, Calgary, Denver, Edmonton, Frankfurt, Georgia, Halifax, Italy, Kelowna, London,  Montreal, New York, Ottawa, Penticton, Quebec, Rochester, Singapore, Toronto, Utah, Vancouver, Winnipeg, Yellowknife, Zurich

 

Over 2 decades of HEAT and Ivanti ITSM experience