27+ years ITSM consulting experience
100+ ITSM implementations worldwide
It takes time to become an overnight successful ITSM Consultant.
In my case, over 2 decades of ITSM consulting experience with products such as but not limited to HEAT IT Service Management, Ivanti Service Manager, and Ivanti Neurons for ITSM/ITAM as well as other ITSM/CRM systems such as ServiceNow, Remedy, and SalesLogix.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products.
I have provided ITSM Development, Configuration, Consulting, Best Practices & Latest Solutions, as well as Systems Integrations with ERP solutions such as SAP, Sage, JDE, PWC, Microsoft Dynamic, and Discovery Tools such as SCCM, End Point Manager (EPM), and others, since 1996.
Customers include Fortune 500 and Global 500 enterprise clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss Banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA.
DISCLAIMER: I have never been employed by Ivanti, however, I have been employed by and sub-contracted for Frontrange Business Partners and sub-contracted for Ivanti Business Partners.
The result, ITSM Best Practices, Latest Solutions, and intimate Know-How that will take your ITSM Implementation to the next level!
My focus for many years now has been direct engagement with enterprise clients, working with decision-makers to advise on strategy, and best practices, consulting with management, as well as deliver the development and technical configuration to maximize ROI, streamline technical systems & business processes, and help nurture a happy productive end-user community. One step at a time.