Hosted by Freelance Ivanti Neurons ITSM / ITAM  Consultant with 100+ Ivanti HEAT ITSM Implementations, worldwide.

Extensive experience with enterprise software systems such as but not limited to:
Ivanti Neurons for ITSM, Ivanti Service Manager, Saleslogix CRM, and HEAT ITSM
as well as some ServiceNow, Remedy, Sage CRM experience.

Disclaimer:  Not endorsed by, affiliated with, or sponsored by Ivanti, Infor, ServiceNow, BMC Remedy, or Sage.  
Any use of the software product names describes the fact that we have experience with the ITSM and CRM products mentioned above.

Customers include Fortune 500 & Global 500 Enterprises, Frontrange Business Partners, Ivanti Business Partners, and private Swiss Banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA. 
 

Timezones covered include Eastern US/Canada, Europe, and Australia.

 

 

Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
 

100+ Service Desk/ITSM/ITAM implementations

worldwide since 1996

 

 

 

Roles and Responsibilities from Project Management, System Architecture, Design, Integrations, Development, and Consulting (technical & functional).

 

Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business & technical best practices.  

 

Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Ivanti Consultants" --- Service Desk Manager at ASM

 

 

ITSM Discovery Session

 

The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your Ivanti Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.

Attendees should be the project owner/decision maker. 

Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Contract Management, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.

Are you getting the most out of your

Ivanti ITSM Implementation?

You aren’t.
Until you talk to me. 
Guaranteed!