Freelance ITSM Consultant experienced with Ivanti Neurons, Ivanti Service Manager, HEAT ITSM

Freelance ITSM/ITAM Consulting & Development


ITSM Discovery Session

Hosted bFreelance ITSM Consultant with 100+ Ivanti HEAT ITSM Implementations since 1996, worldwide.

Extensive experience with enterprise software systems such as but not limited to:
Ivanti Neurons for ITSM, Ivanti Service Manager, Salelogix CRM, and HEAT ITSM
as well as some ServiceNow, Remedy, Sage CRM experience.

Disclaimer:  Not endorsed by, affiliated with, or sponsored by Ivanti, Infor, ServiceNow, BMC Remedy, or Sage.  
Any use of the software product names describes the fact that we have experience with the ITSM and CRM products mentioned above.

Customers include Fortune 500 & Global 500 Enterprises, Frontrange Business Partners, Ivanti Business Partners, and private Swiss Banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA. 

Timezones covered include Eastern US/Canada, Europe, and Australia.



ITSM Discovery Session

Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.

100+ ITSM/ITAM implementations

worldwide since 1996



Roles and Responsibilities from Project Management, System Architecture, Design, Integrations, Development, and Consulting (technical & functional).


Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business & technical best practices.  


Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Ivanti Consultants" --- Service Desk Manager at ASM



ITSM Discovery Session


The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your Ivanti ITSM Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.

Attendees should be the project owner/decision maker. 

Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Contract Management, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.

Are you getting the most out of your

Ivanti ITSM Implementation?

Ivanti Best Practices Consultant | former Kifinti Solutions Consultant | ivanti service manager | ivanti ITSM | HEAT IT service management | Ivanti Asset Manager | Ivanti ITAM

You aren’t.
Until you talk to me. 

Ivanti ITSM Discovery Session