Experience & Skill Set
Extensive Implementation & Best Practices experience with leading ITSM, ITAM, and CRM Products such as but not limited to:
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Ivanti Neurons for ITSM/ITAM
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Ivanti Service Manager
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Cherwell
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SaleslogixCRM
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HEAT ITSM (aka Classic HEAT, predecessor of Ivanti Neurons)
Some experience with ServiceNow, Remedy, and SageCRM.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, BMC Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM, ITAM, and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Integration, ETL, and Data Transformation experience with Ivanti, SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
100+ Ivanti Neurons (HEAT) ITSM & ITAM implementations
worldwide since 1996
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, and Ivanti Business Partners, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA with 100+ ITSM / CRM Implementations since 1996.
Roles and Responsibilities from Project Management, System Architecture, Design, Integrations, Development, and Consulting (technical & functional).
Results-driven, helping clients streamline Ivanti business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager testimonial
Are you getting the most out of
your Ivanti Neurons for ITSM or ITAM Implementation?
You aren’t. Until you talk to me! Guaranteed
Gregor Anton
Freelance Consultant, 28+ years experience with Ivanti Neurons for ITSM / ITAM (formerly Ivanti Service Manager powered by HEAT)
- Less Overhead
- Less Status Calls
- Less Meetings
- Less Chit Chat
- RESULTS RESULTS RESULTS
- Twice the results, in half the time, at a quarter of the budget
ITSM Discovery Session
The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your Ivanti Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM/ITAM system.
Attendees should be the project owner/decision maker.
Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Contract Management, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.
About Me
Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, Ivanti Service Manager (powered by HEAT), and now Ivanti Neurons for ITSM/ITAM product lines. I remember the early days quite well, the training provided by my friend Rick B. and Faron R. I was just a young "whippersnapper", a "greenhorn", "grasshopper", in the big world of call centres, that included big banks, finance companies, insurance companies, retail giants, software companies, governments, hospitals, manufacturers, and more industries I can think of at this moment.
From call centres, the HEAT for DOS and Windows systems took on a larger role. Helpdesk, Customer Service, automation, workflows. Back then we were the MacGyvers, the problem solvers, stretching the system beyond its initial design and capabilities. Implementations were onsite, that meant travel within Canada, and the US, once to South Korea, time away from home, at first two weeks or longer, and follow-up visits, and later as I created a "base system" for the HEAT business partner, it meant five days onsite and junior consultants could work with a base set of tools that I had developed with knowledge gathered and input from sales and fellow "systems engineers".
ITIL emerged, and snazzy terms like CRM, ERP and we now were able to integrate with other systems and expand the Call Centre software to be more CRM like. Meanwhile HEAT Software and Frontrange took over ownership of HEAT. Then the world of SaaS (Software as a Service) transformed the world of HEAT and the traditional server/client method, as well as delivery, implementation, maintenance, etc. HEAT ITSM slowly took on some momentum, Cherwell was born in a spin-off from Frontrange, and new players entered the ITSM and soon ITAM, ESM world.
Long before those terms were coin-phrased we already designed, developed, and implemented various aspects of ITSM/ITAM/ESM.
Along the way I got distracted by CRM, ERP, Systems Integrations, including private Swiss banks in Zurich, a Change Manager role for Oil & Gas, International consulting in the Netherlands, Germany, New Zealand, Australia, Singapore, and the UK. Always coming back to the field and technology I enjoyed the most. HEAT, later purchased by Ivanti, renamed to Ivanti Service Manager, and now rebranded as Ivanti Neurons for ITSM/ITAM.
In my journey, I have worked with several Ivanti business partners and mentored and coached their consultants, in Canada, the US, Australia, and New Zealand, as well as mentored in-house Ivanti Administrators.
Whether you need a consultant, developer, project manager, (occasional) administrator, or you'd like me to mentor your staff, I'm here to help!
For more info or to book me be sure to book a discovery session.