ITSM Implementations vary based on business requirements. There is no quick silver bullet or cookie-cutter Scope of Work, that works.
Based on 27+ years of ITSM Consulting and Development experience and 100+ ITSM/ITAM Implementations with products such as Iavnti Neurons for ITSM, Ivanti Service Manager, HEAT ITSM, Saleslogix CRM, and some BMC Remedy, ServiceNow, and SageCRM experience, worldwide.
The following Implementation Packages have been designed to give you a direction and starting point but come with the caveat that a free no-obligation Discovery Session is needed to tailor an Implementation package to your business requirements.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, BMC Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products. We are freelance consultants, available on a contract basis.
This package is designed for organizations newly implementing Ivanti Neurons for ITSM/ITAM, wanting to fine-tune their system, streamline existing processes, build simple integrations, or requiring basic configurations changes for fundamental ITIL processes.
An extension to the starter package, for organizations wanting to take their Ivanti Neurons for ITSM/ITAM Implementation to the next level with advanced configurations and processes, complex integrations, and in-depth configuration of fundamental ITIL processes.
For example one of the following: Procurement, Hardware Asset Management, Software Asset Management, Change Requests, HR Onboarding/Off Boarding.
For those organizations serious about leveraging their Ivanti Neurons for ITSM/ITAM implementation to the max and taking their Ivanti Implementation to the highest level, with in-depth configurations, in-depth processes, in-depth automations, workflows, and several complex integrations.
For example one or more of the following: Procurement, Hardware Asset Management, Software Asset Management, Change Requests, HR Onboarding/Off Boarding, Shift-Left Optimization, Self-Service Automation, in-depth Service Request Catalog