Freelance ITSM Development & Consulting
Ivanti Service Manager (powered by HEAT ITSM)
The Ivanti (HEAT) Self Service Portal allows both internal and external customers to submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access. Easy integration into the corporate website or employee portal with full mobile support means users will always know where to turn to get the services they need: anytime, anywhere.
Our customers have experienced a 50% drop of service desk calls and emails (shift left methodology), on average, with IT service desk resources freed up, and intangibles like increased customer satisfaction, plus well streamlined Service Request workflows.
Self Service not only replaces online forms, intranet sites with pdf forms, and the underlying administrative burden, or worse yet, paper forms. but better yet, Self Services improves data capture and underlying workflows significantly, improving Service Delivery timeframes.
Beyond the typical Service Desk implementation of self service, there are advanced implementations for self-service kiosks and online booking & reservation systems.
See the City of Brampton's Testimonial about our self service kiosk and booking & reservation system implementation for their Municipal Services CRM, "Everyone else said it couldn't be done!" - Click Here
Are you getting the most out of
your self-service portal?
You aren’t. Until you Contact a19 Guaranteed!
The Testimonials speak for themselves
a19 Consulting has provided freelance ITSM Professional Services for the HEAT and Ivanti Product Line to Global & Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, in the UK, Europe | Australia, New Zealand ANZ | APAC | Asia | Canada and the USA
Night and Day Compared to Ivanti and other HEAT Consultants
-- Rob Moody | ASM UK | End User Computing Manager
Best in Class Ivanti Consulting
--- Ria Smith | Sodexo Australia | HSE Director
Five stars for Ivanti HEAT Development Experience, Technical Knowledge, and Consultative Approach
-- Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager
a19 Consulting took our Ivanti HEAT ITSM System to the Next Level
-- Steven Morin | EXP | Helpdesk Manager | Canada & US
Unique & Distinctive Ivanti HEAT ITSM Authority
-- Neil Evans | DDS IT | Ivanti Business Partner | New Zealand & Australia
Every other Ivanti HEAT Consultant said it can't be done!
-- Shelley | City of Brampton | Municipal Services Manager | Canada
