What is Ivanti Service Manager?

Ivanti Service Manager (formerly HEAT ITSM)is a service desk (heldpesk) software system, that in addition to standard ITIL Processes (Incident, Change, Problem, Service Request), adds Release Management, Hardware Asset Management, Software Asset Management, Procurement, HR Onboarding/Offboarding, Event Management, Availability Management, Financial Management and Portfolio & Project Management.

What is Ivanti Asset Manager?

Ivanti Asset Manager (HEAT ITAM) is a service desk (heldpesk) software asset management system, for Hardware Asset Management, Software Asset Management, Procurement, and complements the Ivanti Service Manager (HEAT ITSM) system.

Ivanti is an IT software company headquartered in South Jordan, Utah. It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and Supply Chain Management.

Freelance ITSM Development & Consulting

Disclaimer: We are NOT affiliated with Ivanti
We are independent. Unbiased. Simply Better!

Reporting

SSRS Reports, Rapid Reports, Dashboards, Analytic Metrics

IT Service & Asset Management

Ivanti Service Manager (powered by HEAT ITSM)

Best Practices & Latest Solutions, Project Management, Requirements Gathering, Proof of Concept, Configuration, Development, Consulting, Prototypes,
User Acceptance Testing (UAT), Ivanti Self Service Portal, Integrations, ITIL, Ivanti Service Manager ITSM, Ivanti Asset Manager ITAM
Lead by Senior Architect/Developer/Consultant/Freelancer with 27+ years experience and 100+ Ivanti HEAT ITSM implementations worldwide

If you're looking for interactive dashboard reporting with Ivanti Service Manager or Ivanti Asset Manager then you have come to the right place! We have built Ivanti HEAT Reports since 1996. Just have a look at some of our sample Dashboards:
Reports are nice if you're stuckin the 1990s. In today's shift-left world, dashboards are the BEST SOLUTION.

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The Testimonials speak for themselves

a19 Consulting has provided freelance ITSM Professional Services for the HEAT and Ivanti Product Line to Global & Fortune 500 enterprise clients, Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) worldwide, in the UK, Europe | Australia, New Zealand ANZ | APAC | Asia | Canada and the USA

Night and Day Compared to Ivanti and other HEAT Consultants

-- Rob Moody | ASM UK | End User Computing Manager

Best in Class Ivanti Consulting
--- Ria Smith | Sodexo Australia | HSE Director

Five stars for Ivanti HEAT Development Experience, Technical Knowledge, and Consultative Approach

-- Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager

a19 Consulting took our Ivanti HEAT ITSM System to the Next Level

-- Steven Morin | EXP | Helpdesk Manager | Canada & US

Unique & Distinctive Ivanti HEAT ITSM Authority

-- Neil Evans | DDS IT | Ivanti Business Partner | New Zealand & Australia

Every other Ivanti HEAT Consultant said it can't be done!
-- Shelley | City of Brampton | Municipal Services Manager | Canada

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Ivanti Asset Scanner | Mobile Application

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